F.A.Q

Frequently Asked Questions

 

General Enquiries


How do I access your Studios?

Thievery Studio can be accessed via the stairs at 203 Karangahape Road, or via the lift at the back of the La Gonda Arcade. This lift also runs from the studio car park area.

Do the studios have wheelchair access?

Yes. There is a lift available in the La Gonda Arcade or from the back carpark of Poynton Terrace.

What is your policy on Studio Hire cancellations?

Should you need to cancel within 48 hours of your booking, 50% of your total booking fee will be charged as a cancelation fee. However should you need to cancel within 24 hours of your booking, you will be charged 100% of your total booking fee. See our event cancellation policy here.

What kind of photography/videography services do you specialise in?

Through our network of photographers and videographers we can offer almost any range of photography, video, design and web services.

Do you offer post-production services?

Yes, we offer a comprehensive range of post-production services such as video editing, grading, retouching and clear-cutting.

Do you have Wireless Internet?

Yes. Complementary Wi-Fi is available for the duration of your booking.

Can we play our own music?

Yes there are ipod/mp3 compatible speakers available in all studios.


Parking


Do you have parking available?

Yes, however parks are allocated depending on bookings. Please arrange parking with the studio manager prior to visiting the studios. Studio parking is accessed via Poynton Terrace. All Thievery Studio car parks are signposted on the left-hand side.

What other parking options are around the studio area?

Free 30min parking is available on Poynton Terrace; alternatively the Mercury Lane Wilson car park building offers $11 early bird parking in before 10am.


Rentals


Is the venue heated/air conditioned?

Yes. We have air conditioning in all rented areas. Portable heaters are available to heat changing areas or shoot spaces. These are included in your rental price.

Do you have film and photographic equipment available for hire?

Yes. We have comprehensive gear rental available by prior arrangement. See equipmemt here.

Does equipment pricing include insurance?

Yes, the insurance excess for damaged equipment hired from Thievery Ltd is $1000+gst.

What do the kitchen facilities entail?

Basic kitchen facilities available in Studio 1 and 2 include fridge, kettle, microwave oven, table settings for 8 px

What food options are there in the vicinity?

Within walking distance from the studio there is Sushi, Thai, Salad, Pizza, Mexican, Sandwich and Vegetarian options and many more. We are happy to arrange catering, please ask the onsite studio manager.

What bathroom facilities do you have available?

Male and Female bathrooms are available.

Do you have a client lounge?

Yes. Please let us know if you require monitor set up.

Can we bring in and play our own music?

Yes there are speaker ipod/mp3 compatible speakers available in all studios.


Events


Do you host events at Thievery Studio?

Yes.

What are some options in regards to catering at the venue?

Onsite caterers: Caterers can set up in either of the in studio kitchens, or in a separate space altogether. Alternatively some caterers operate out of a onsite vehicle. This can set up in our car park area and we can arrange for power accordingly.

Can I self cater?

Yes.

Does the venue supply chairs/tables?

Yes, by arrangement.

What other equipment do you have available?

From whiteboards and projectors, to clothing racks and large fans. We can accommodate most equipment requirements – just ask!

Am I responsible for cleaning the venue afterwards?

We offer a post-event cleaning fee which takes care of this, including rubbish and recycling removal.

Do I have to pack out right after my event?

Subject to studio availability we do offer the option of next day pack out.

What are the terms and conditions for venue hire?

A non refundable 25% deposit and a $600 bond is due on confirmation of the booking.

Event time, duration, number of persons attending and pack in and out times must be recieved at the time of booking.

Pack in an out times must be completed within the booking time. Events exceeding the agreed set times will incur additional fees.

Alcohol sales are not permited at Thievery Studio. All events at Thievery Studio where alcohol is consumed require security on site.

Any damage to the venue or equipment supplied by Thievery Ltd will be the sole responsibility of the client. Any costs Thievery Ltd acrues (ie. fire brigage call out) as a result of the hirer or their guests will be passed on to the Hirer. Thievery Ltd accepts no responsibility for the loss or damage of goods or equipment of the Hirer.

Cancellation of the booking within 30 days but more than 14 days of the event will incur an administration fee of $350 + GST. Cancellation within 14 days of the booking date Thievery Ltd reserves the right to retain any non-refundable deposit.

If the bond is to be refunded, please provide us with a bank account. Thievery Ltd will refund the bond within 14 days after the event date.

 
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